G3ict is the Global Initiative for Inclusive ICTs

G3ict: The Global Initiative for Inclusive ICTs
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Home  »  Resource Center  »  G3ict Financial Services Accessibility Survey

G3ict Financial Services Accessibility Program

accessibility of financial services graphic image

Aging demographics and the impact of the UN Convention of the Rights of Persons with Disabilities (CRPD), now ratified by 161 countries (as of April 2016), are driving further demands and expectations around the world for accessible services to all citizens allowing them to live as independently as possible. Since 2006, G3ict facilitates collaborations among governments, business leaders, regulators, and civil society representatives (e.g. Organizations of Seniors and Persons with Disabilities), in promoting accessibility requirements and innovative assistive solutions in various sectors including in education and the workplace, and for specific areas of technology and services such as mobile communications, television, public access points, web sites, e-government and public procurement. 
The G3ict's Financial Services Accessibility Program was initiated in 2013 and has held seminars and conferences for the financial services industry in Europe (France, United Kingdom), the United States, China, India, and Latin America (Ecuador).
The program aims to be a repository of information on the measures that banks, insurance companies and other financial services firms are undertaking in order to make their products and customer service more accessible and friendly to users of all abilities.  
In 2014, it completed a survey of compliance trends and accessibility practices at several international banks, the results of which were published in 2015 in the report:  “Inclusive Financial Services for Seniors and Persons with Disabilities: Global Trends in Accessibility Requirements.”  
In order to provide better up-to-date information on accessibility among financial services stakeholders, G3ict is launching in 2016, in cooperation with Dow Jones Factiva, a global ongoing monitoring survey covering technology innovations, regulatory and compliance developments and accessibility initiatives by banks and other financial services organizations.  Deliverables include:
  • A monthly update delivered electronically
  • Quarterly analyst conference calls
  • Access to G3ict country database
  • Annual international seminar
Additional customized analysis, including developing accessibility self-assessments and private briefings are available on demand.
For further information, please contact:

Gita Esmieu, Director, Financial Services Accessibility Program, G3ict 
By email at gita.esmieu@g3ict.org or by telephone at +33 6 82 01 42 51 

Inclusive Financial Services cover Inclusive  Financial Services for Seniors and Persons with Disabilities: Global Trends in Accessibility Requirements
This report highlights the organizational and process adjustments needed to ensure a culture of accessibility in the financial services and banking sector, as well as the importance of improving the user experience, managing accessibility compliance, and creating an inclusive workplace environments in this sector. G3ict Best Practices White Paper Series, researched in cooperation with The Centre for Internet & Society, India | Published by G3ict in February 2015. Document accessibility courtesy BarrierBreak, India. Download PDF.

G3ict – The Global Initiative for Inclusive ICTs - is a non-profit advocacy initiative launched in December 2006 in cooperation with the Secretariat for the Convention on the Rights of Persons with Disabilities at UNDESA. Its mission is to facilitate and support the implementation of the dispositions of the Convention on the Rights of Persons with Disabilities on the accessibility of Information Communication Technologies (ICTs) and assistive technologies.

With the support of:

Scotiabank logo  Scotiabank

IBM   IBM Accessibility



Société_Générale   Société Générale Group




Logo Le Monde Informatique  Le Monde Informatique


Indian Banks' AssociationIndian Banks' Association

CIS India


     The Centre for Internet & Society (CIS)




The Xavier's Resource Centre for the Visually Challenged (XRCVC)




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